Telemedicine Appointments
Telemedicine and teletherapy appointments are for the convenience of our patients. We recognize that at times patients need the flexibility to attend online appointments. It is the responsibility of the patient to log into the telemedicine platform and pay the co-pay prior to the services being rendered. It is the responsibility of the patient to be brought to your appointment.
When scheduling for virtual appointments, be mindful you may need to wait in the clinicians waiting room until the clinician is able to connect with you. Just like in office appointments, the clinician may be running behind. The online platform waiting room should be considered the same as an in office waiting room. If you are waiting for more than 15 minutes, please use the chat function and send a message to the clinician as well as a patient portal email.
Please understand that if you are unable to connect to your online appointment, this may result in a no-show or late cancellation charge. Multiple unsuccessful virtual appointment attempts will result in your appointment being moved to an in office only appointment.
Having trouble logging in to your telemedicine appointment?
Make sure you have the ZOOM app downloaded on your device
Please follow our step by step guide below…
Step One: Log into your Patient Portal Account
Step Two: Make Sure you are viewing the correct patient’s account
Using the arrows highlighted in yellow in the image below, you are able to swap between accounts
Step Three: Once you are in the correct account select the “Appointments” Icon
The “Appointments” Calendar icon is highlighted in yellow in the image below.
Step Four: Once you have opened Appointments, Click “Upcoming”
The “Upcoming” button is highlighted in yellow in the image below.
Step Five: Once in the “Upcoming” appointments click “Join Waiting Room”
The “Join Waiting Room” button is highlighted in yellow in the image below.
Step Six: Complete Patient Identity by confirming the patient’s last name and date of birth
Step Seven: Read and accept Terms and Conditions, Questionnaires and Patient Paperwork
Step Eight: Complete “Payment Information” for patients with fees and copays.
Step Nine: Once you have completed all patient paperwork and paid any applicable fees you will select “join” and it will take you to your zoom app’s waiting room.
Your provider will start your appointment promptly. If 15 minutes past your appointment time has gone by please give our office a call at (702) 405 - 8088 or send your provider a message in the patient portal.
In the event of an emergency…
If you experience a medical or mental health emergency, please call 911 or go to the nearest emergency room. We are unable to except emergencies at our clinic. This includes actively suicidal or homicidal patients. We understand that this can be a very scary time for family members and caregivers. However, the most important thing is to get the patient or yourself to an emergency room.
Emergency?
Contact the Suicide and Crisis Lifeline at
988 Or Call 911
Crisis Text Line-Text Hello to 74174
Veteran’s Crisis Line- 800-273-8255 (Press 1)
Children’s Mobile Crisis Response Team
Hotline Triage-702.486.7865
24/7, 365 days a year
Mental Health Hospital Resources
Desert Parkway Behavioral Healthcare Hospital
3247 S. Maryland Pkwy, Las Vegas
877.663.7976
Spring Mountain Treatment Center
7000 Spring Mountain Rd, Las Vegas
702.873.2400
Rawson-Neal Psychiatric Hospital
1650 Community College Dr., Las Vegas
702.486.4400
Seven Hills Behavioral Health Hospital
3021 W. Horizon Ridge Pkwy, Henderson
702.919.6182
The Pavilion at Southern Hills Hospital
9300 W Sunset Rd, Las Vegas
702.916.5000